Refund Policy
Effective date: July 16, 2026
At Rocket Ship Tent, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. Please read our policy carefully.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@rocketshiptent.com within 30 days of delivery.
- Provide your order number (e.g., 12223, 12229) and a brief reason for the return.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Condition of Returned Items
For a full refund, items must be:
- Unused and in their original, new condition.
- In their original packaging, including all accessories, manuals, and parts.
- Free from any signs of wear, damage, or alteration.
Items that do not meet these conditions may be subject to a partial refund or refusal of the return.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Items not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Clearance or final sale items.
- Gift cards.
- Products that are personalized or custom-made.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@rocketshiptent.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including return shipping costs, once the damage or defect is verified.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@rocketshiptent.com to arrange the exchange process.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@rocketshiptent.com.